Viet A Bank

Extremely rude security staff. He told us to leave when we asked for ATM. Then he took a red scooter and parked in such a way that I was blocked and couldn't walk. I asked him to move the scooter a little and he snapped viciously at me. I am a elderly woman and I need to be able to safely pass on the sidewalk, where pedestrians should be your priority. You should instruct you security guards on how to have good manners. If they cannot behave with kindness to the elderly, this is an extremely bad reflection on your bank. Your bank lost my business forever.

You need your passport to exchange money and it takes a little while, but they will tell you the exact exchange rate for each dollar in advance and exchange it for you.

It's not advisable to be too rigid when handling special cases where customers already have all the necessary legal documents. Any regulation, whether to protect the bank's interests or the customer's, ultimately aims to provide the most convenient conditions for the customer, not to maximize the bank's security. Anyway, I thank the teller for trying to do everything within the bank's own regulations. I rate the staff as good, but their banking management is poor. Should not be too rigid with special cases where customers already have all legal documents. Any regulation, whether to protect the bank's interests or for customers, is ultimately to create the most favorable conditions for customers, not to create maximum security for the bank. Anyway, thanks to the teller for trying to do everything within the bank's own regulations. I rate the staff as good, but very poor bank management.

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